Swift Airport Parking

- Assists the customers, handling the inquiries and providing the resolutions
- Maintaining a good relationship with the client through timely customer support, program knowledge, empathy and professionalism
- Making all efforts to satisfy the customers
- Making sure that all problems should be resolved via problem-solving and effective call dealing
- Customer Service Representative Responsibilities include:
- Ensure the provision of positive, professional and empathetic attitude towards the customers
- Immediately respond to the customer inquiries
- Opting different channels to communicate with the customers
- Solving customers issues and complaint efficiently
- Familiar with the details of the product so that customers can be responded accurately
- Processing application form, requests, and orders
- Maintaining the record of various interaction, transactions, comments of the customers regarding specific products
- Collecting the comment and feedback regarding the customer support service
- Managing and training the team of junior customer service agents
- Making sure to provide satisfactory professional services to the customers